Health Guarantee
Every puppy, protected from day one.
A vet-certified arrival, a 30-day guarantee, and lifetime support for every family who takes one of ours home.
Last updated: August 2026
WHAT YOU GET
A guarantee built around the puppy.
Four promises that travel with every puppy from our home to yours.
Vet Checked
Full physical examination by a licensed veterinarian before any puppy leaves our care.
Vaccinated
Age-appropriate core vaccines completed and logged, with the full schedule shared in writing.
30-Day Guarantee
Coverage against life-threatening congenital or hereditary defects for the first 30 days.
Lifetime Support
Care advice and vet questions answered for as long as your puppy is part of your family.
The Fine Print
What is and what is not covered.
We are honest up front so there are no surprises or issues later.
COVERED
What we stand behind
Life-threatening congenital or hereditary defects diagnosed within 30 days
Serious illness directly linked to a condition present at adoption
Pre-existing conditions or illnesses not disclosed at handover
Errors or mistakes in the vaccination record we provided
Veterinary cost assistance for covered claims
NOT COVERED
Outside the guarantee
Injuries sustained after adoption and delivery
Parasites acquired after adoption and delivery
Conditions resulting from neglect or improper care
Conditions arising from failure to follow veterinary advice
Minor ailments such as sneezing, soft stools, or mild stomach upset
OUR PROCESS
How we prepare every puppy.
Three checks behind every healthy handover.
Health Check
Full physical exam covering eyes, ears, heart, and a parasite screen.
Vaccination
Core vaccines administered on schedule and logged in the puppy’s record book.
Documentation
Veterinary records, vaccination certificates, and care notes prepared for the family.
Vet Checked
Last review the day before pickup so every puppy leaves us in the right shape.
If Something Goes Wrong
A clear path, every time.
Three simple steps from the first message to a resolution.
Contact
Call or email within the 30-day window. Have the vet's written diagnosis ready.
Verification
We review the licensed veterinarian's report alongside our handover records.
Resolution
Vet cost assistance, a replacement puppy of equivalent value, or a fair settlement.
Beyond the guarantee, we are still here.
Every adoption is a relationship, not a transaction. Reach out anytime for care advice, vet questions, or simply to share an update. Years from now still works.
Keep Reading
Other policies you might want.
Shipping & Delivery
How every puppy travels safely to your doorstep
Return & Refund
How and when we handle refunds
Privacy Policy
What info we collect & how it is used
Terms & Conditions
The agreement between you and Pet Haven
